{"id":38,"date":"2026-03-24T20:32:47","date_gmt":"2026-03-24T18:32:47","guid":{"rendered":"https:\/\/hindt.gr\/?page_id=38"},"modified":"2026-06-19T10:49:36","modified_gmt":"2026-06-19T08:49:36","slug":"%cf%80%ce%bf%ce%bb%ce%b9%cf%84%ce%b9%ce%ba%ce%ae-%cf%80%ce%bf%ce%b9%cf%8c%cf%84%ce%b7%cf%84%ce%b1%cf%82-quality-policy","status":"publish","type":"page","link":"https:\/\/www.hindt.gr\/en_us\/%cf%80%ce%bf%ce%bb%ce%b9%cf%84%ce%b9%ce%ba%ce%ae-%cf%80%ce%bf%ce%b9%cf%8c%cf%84%ce%b7%cf%84%ce%b1%cf%82-quality-policy\/","title":{"rendered":"Quality Policy"},"content":{"rendered":"
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Quality Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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1. Purpose and Scope<\/div>

This Quality Policy establishes the framework of principles, values, and commitments of the Hellenic Institute of Non-Destructive Testing (HINDT) concerning its operation as a Personnel Certification Body, in accordance with the requirements of the international standards EN ISO\/IEC 17024 and EN ISO 9712.<\/span><\/p>

The purpose of this policy is the establishment of a coherent and well-documented quality assurance framework, which aims to:<\/span><\/p>

  • ensuring the reliability and validity of certification processes,<\/li>
  • safeguarding integrity, impartiality, and transparency throughout all stages of evaluation\nand decision-making, and<\/li>
  • maintaining the technical competence of the resources involved (human, organizational,\nand technological).<\/li><\/ul>

    The Quality Policy is applied to all certification activities of HINDT and covers all interested parties, including candidates for certification, certified professionals, examiners, evaluators, members of certification committees, and collaborating organizations.<\/span><\/p>

    The ultimate goal of this policy is to enhance the trust of the industry, society, and certified professionals in HINDT services, through systematic compliance with applicable standards, continuous improvement of processes, and ongoing enhancement of the quality of the provided certification services.<\/span><\/p>

    2. Commitment to Quality Assurance<\/div>

    HINDT is committed to operating in accordance with the principles of quality, impartiality, and technical competence, implementing a comprehensive and well-documented management system. Within this framework, HINDT:<\/span><\/p>

    It fully and systematically complies with the requirements of the international standards EN ISO\/IEC 17024 and EN ISO 9712, as well as with every relevant regulatory, legislative, and contractual obligation governing its activity.<\/span><\/p>

    It ensures the impartiality, integrity, and transparency of all certification processes, with the aim of maintaining the reliability and objectivity of the results, as well as enhancing the trust of the stakeholders.<\/span><\/p>

    It ensures the continuous technical competence of its human resources, including examiners, assessors, and members of certification committees, through ongoing training programs, professional development, and periodic performance evaluations.<\/span><\/p>

    It provides equal, fair, and impartial treatment to all candidates and clients, without any discrimination based on gender, age, nationality, professional status, religion, or any other characteristic, in accordance with the principles of non-discrimination and respect for human rights.<\/span><\/p>

    It implements, maintains, and continuously improves a documented Quality Management System, which is based on:<\/span><\/p>

    • the identification and evaluation of risks and opportunities,<\/li>
    • in the systematic collection and analysis of feedback from the stakeholders,
      and<\/li>
    • the monitoring, measurement, and evaluation of performance indicators, with the\nobjective of continuously improving the effectiveness and efficiency of the certification\nservices provided.<\/li><\/ul>
      3. Certification in Accordance with EN ISO 9712<\/div>

      Within the framework of personnel certification in Non-Destructive Testing (NDT) according to the international standard EN ISO 9712, the Hellenic Institute of Non-Destructive Testing (HINDT) implements a coherent and documented certification system, which ensures the reliability, validity, and transparency of the related procedures.<\/span><\/p>

      Specifically, the HINDT:<\/span><\/span><\/p>

      • Ensures full compliance of evaluation, examination, initial certification, renewal, and\nrecertification processes with all applicable requirements of EN ISO 9712, as well as with\nrelated regulatory and contractual obligations.<\/li>
      • Systematically updates training, examination, and assessment programs by taking into\naccount technological developments in the NDT sector, amendments to international\nstandards, and changes in the regulatory framework, with the aim of maintaining their\nrelevance and scientific validity.<\/li>
      • Ensures functional and organizational independence between training activities and\ncertification activities in order to prevent any actual or potential conflicts of interest and\nto preserve the impartiality of the certification process.<\/li>
      • Protects the confidentiality and security of information concerning candidates, clients,\nprocesses, and certification results through the implementation of appropriate\norganizational and technical measures, in accordance with data protection principles and\napplicable legislation.<\/li>
      • Conducts internal audits and management reviews on a regular basis to evaluate the\neffectiveness of the Certification System, identify opportunities for improvement, and\ncontinuously strengthen compliance and performance.<\/li><\/ul>
        4. Culture and Mechanisms for Continuous Improvement<\/div>

        The Hellenic Institute of Non-Destructive Testing (HINDT) cultivates and promotes an organizational culture of continuous improvement, which is grounded in the principles of quality, reliability, transparency, and the satisfaction of all stakeholders. This culture supports the ongoing enhancement of the effectiveness of the Quality Management System and the sustainable development of certification activities.<\/span><\/p>

        The achievement of continuous improvement is ensured through a systematic and documented framework of mechanisms, which includes in particular:<\/span><\/p>

        • The recording, investigation, and analysis of nonconformities, complaints, appeals, and\nimprovement proposals in order to identify root causes and prevent recurrence.<\/li>
        • The implementation of corrective and preventive actions aimed at permanently\neliminating the causes of problems and reducing operational and regulatory risks, in\naccordance with the principles of risk management and continuous improvement.<\/li>
        • The active involvement of personnel in the development, review, and enhancement of\nprocedures, work instructions, and policies, thereby strengthening the sense of collective\nresponsibility and commitment to quality.<\/li>
        • The continuous training and professional development of all partners and stakeholders of\nthe organization, with the objective of maintaining and enhancing technical competence,\norganizational knowledge, and adaptability to new requirements and developments.<\/li>
        • The annual review of the Quality Management System and strategic objectives by\nManagement to ensure their continued suitability, adequacy, and effectiveness, as well as\nalignment with the external regulatory environment and stakeholder needs.<\/li><\/ul>
          5. Management Commitment and Responsibility<\/div>

          The Management of the Hellenic Institute of Non-Destructive Testing (HINDT) recognizes that quality constitutes a fundamental factor for the reliability, reputation, and long-term sustainability of the organization. In this context, the Management assumes full responsibility for the design, implementation, maintenance, and continuous improvement of the Quality Management System.<\/span><\/p>

          In particular, the Administration is committed to:<\/span><\/p>

          • Supporting and ensuring the independence, impartiality, and transparency of all\ncertification activities, preventing any form of conflict of interest and reinforcing the\nobjectivity of decision-making processes.<\/li>
          • Providing sufficient and appropriate human, technical, and financial resources to ensure\nthe uninterrupted operation, operational adequacy, and continuous enhancement of the\nQuality Management System, in accordance with applicable standards and regulatory\nrequirements.<\/li>
          • Encouraging, cultivating, and reinforcing a culture of quality, ethics, and professionalism\nat all levels of the organization by promoting accountability, continuous learning, and\ncompliance with established procedures and values.<\/li>
          • Ensuring the effective communication, understanding, and implementation of the Quality\nPolicy by all HINDT personnel and partners through appropriate information, training, and\ninternal dissemination mechanisms.<\/li><\/ul>
            6. Approval, Communication, and Review of the Quality Policy<\/div>

            This Quality Policy is officially approved by the Management of the Hellenic Institute of Non-Destructive Testing (HINDT) and constitutes a binding reference framework for all certification activities of the organization. The Policy is made available to all interested parties and the wider public through the official HINDT website, ensuring transparency and open access to information.<\/span><\/p>

            The Quality Policy is reviewed, evaluated, and updated on a regular basis, at least annually or whenever required, so that it reflects:<\/p>

            • the organization\u2019s current activities and operational practices,<\/li>
            • Management\u2019s strategic directions and priorities,<\/li>
            • developments in the regulatory and technological environment, and<\/li>
            • the emerging needs and expectations of the market and stakeholders.<\/li>
            • The review process is adequately documented and integrated into the Management\nReview framework, with the objective of ensuring the ongoing suitability, adequacy, and\neffectiveness of the Quality Policy.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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